Privacy Policy

Depending on how you use the site, we may collect your name, email address and phone number, along with details you choose to share about your vehicle search, such as your budget, preferences, trade-in details and your answers to the Vehicle Match Quiz. If you book a call, Cal.com collects your name, email address and phone number for us. If you become a client, payment is handled by Stripe and paperwork is completed through DocuSign; we do not store your full card number. Only if you accept analytics and advertising cookies, Google Analytics and the Meta Pixel also record how you use the site: the pages you view, your device and browser, your IP address and approximate location, and actions such as starting the quiz, sending a form, or completing a booking or payment. Your quiz answers about budget, payments and your trade-in are never sent to them.

We use your information to respond to your enquiry, send you your quiz results, provide our broker services and, only if you opt in, follow up with you about your vehicle search. We do not use your information for unrelated marketing.

We never sell your information, and we never share it for anyone else's marketing. When you hire us to find or negotiate a vehicle, we share only the details needed to carry out what you've asked us to do. For example, we may give a dealership your name and contact details to finalize a purchase you've approved, or pass relevant information to a lender or insurer. We also rely on service providers that help us run the business (Formspree for our forms, EmailJS for quiz emails, Cal.com for bookings, Stripe for payments, DocuSign for documents and Netlify for hosting), who handle your data only as needed to provide their service. Several of these providers store information in the United States. We may also disclose information if the law requires it.

Google Analytics (Google) and the Meta Pixel (Meta) stay off unless you click Accept on the cookie banner. If you accept, they set cookies such as _ga and _fbp so we can see how visitors use the site and whether our Google and Meta ads lead to bookings and purchases. Google and Meta may also use this information to show our ads to you, under their own privacy policies. You can change your choice at any time with the Cookie choices link at the bottom of every page. If you decline, these tools stop loading and their cookies are removed from this site. Google Fonts supplies the typefaces on this site, so your browser contacts Google when a page loads.

You can decline follow-up at any time, and you can ask us what information we hold about you or request that we delete it. Just email us at the address below and we will respond within 30 days. Relevant broker-agent business records are retained for at least two years after the last dealing or transaction they relate to, and longer where other legal requirements apply.

We take reasonable steps to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security, but we treat your details with care.

We may update this policy from time to time. The date at the top shows when it was last revised.

Our Privacy Officer is Connor Nishimura. Questions about your privacy, or a request about your information? Reach him at info@clearcutauto.ca or 604-834-1922.